This privacy policy (“Privacy Policy”) has been drafted in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
Eco Fuel Systems (India) Private Limited (hereinafter referred to as “We”, “Us”, “Company” or “Our”) is concerned about the privacy of the users (hereinafter referred to as “You”, “Your” or “User”) of its Lovato Care Mobile Application (“App”). This Privacy Policy describes Our policies and procedures for collection, use, storage, processing, disclosure and protection of any information, including, but not limited to, business or personal information provided by You while using the App and Services (as described under the Terms of Use).
This Privacy Policy constitutes a legal agreement between You, as the User of the App, and the Company, as the owner of the App. You must be a natural person who is at least 18 years of age. If You are less than 18 years of age, please read through this Privacy Policy with Your parent or legal guardian, and in such a case this Privacy Policy shall be deemed to be a contract between the Company and Your legal guardian or parent and to the extent permissible under applicable laws, enforceable against You.
By using the App, availing the Services and voluntarily providing Us with information (personal and/ or non- personal), You are consenting to Our use of it in accordance with this Privacy Policy. This Privacy Policy does not apply to third-party websites/ applications that are connected via links to the App. If You do not agree with the terms and conditions of this Privacy Policy, please do not proceed further to use/access App.
Your use of the App will be governed by this Privacy Policy as applicable to the App together with all policies, notices, guidelines, disclaimers that are published and shared with You from time to time which are incorporated herein by way of reference including but not limited to Terms of Use and such other terms as may be applicable to You in Your capacity as a User. This Privacy Policy shall be enforceable against You in the same manner as any other written agreement.
Your use of the App will be governed by this Privacy Policy together with all policies, notices, guidelines,
disclaimers that are published and shared with You from time to time which are incorporated herein by
way of reference including but not limited to Terms of Use and such other terms as may be applicable to
You in Your capacity as a User. This Privacy Policy shall be enforceable against You in the same manner
as any other written agreement.
Your use of the App will be governed by this Privacy Policy together with all policies, notices, guidelines,
disclaimers that are published and shared with You from time to time which are incorporated herein by
way of reference including but not limited to Terms of Use and such other terms as may be applicable to
You in Your capacity as a User. This Privacy Policy shall be enforceable against You in the same manner
as any other written agreement.
Information Collected
We will use the information provided by You only in accordance with the purposes described in the
Policy
Personal Information:
- We may collect personal information including name, date of birth, gender, aadhar number, driver license,
mobile number and email (“Personal Information”) from You while You register and create Account (as
defined under the Terms of Use) or /and avail Services available through the App.
- In the event You make payments on the App via a payment gateway to complete any transaction on the
App, We may collect and store Your credit, debit card and/or other financial information in accordance
with applicable law. You acknowledge that the payment gateway may be provided by a third party service
provider, in which case applicable terms and use and privacy policy of such service provider shall be
applicable.
- In the event You create an Account using a Third Party Account (as defined under the Terms of Use), We
may receive Your Personal Information from such third parties in accordance with the privacy policy of
third party service providers. Such information received from the third parties at the time of accessing the
App may include, and not be limited to, the user name, profile picture, e-mail address associated with that
particular website/ application, any information that has been made public in connection with that App
belonging to You and/ or any information or content the third party has the right to share with Us. By
creating the Account using a Third Party Account, You authorize Us to collect, store, use and retain such
information and content in accordance with this Privacy Policy.
- You acknowledge that information collected by Us to provide the Services may be information categorised
as ‘sensitive personal data or information’ under the terms of the Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. In the event
You make payments on the App, You hereby consent that We may share the payment related information
You provide with the third party service provider providing the payment gateway and/or associated
financial services selected by You. You further acknowledge that any further use of Your information will
be subject to such third-party service provider’s privacy policy and terms of use. We may request You to
confirm such consent in the App at the time You enter Your payment details in the App. You may
withdraw your consent for such use at any time by deleting or otherwise removing the saved payment
details from the App, and You hereby agree to any limitations on the Service(s) that such withdrawal may
entail.
Non- Personal Information:
-
We may collect non-personal information (“Non-Personal Information”) from You through the App when You visit and/ or use the App. Non-Personal Information is any information that does not reveal Your specific identity, such as, browser information, internet protocol address, information collected through Cookies (defined below), details of Your internet service provider, the date, time and duration of Your usage of the App, pixel tags and other technologies, demographic information, etc. Our App gathers some information automatically when You visit the App and stores it in log files. We may collect certain information about Your mobile device through which You have accessed the App to facilitate, evaluate and verify Your use of the App.
- Location and Vehicle Information: In order for Us to be able to provide You the Services, We may also obtain Your location information, including but not limited to location of Your vehicle. We may further obtain information related to Your vehicle, including without limitation, type of Your vehicle, manufacturer and model number of the vehicle, and any other vehicle information as may be required for Us to be able to provide the Services.
- “Cookies” are small files that reside on Your computer or other mobile device's hard drive and generally
contain unique identifier and are accessible only by the website/ application that placed them there and not
any other sites. By using the App, You consent to the use of Cookies on the App. The use of Cookies by
Our partners, affiliates, advertisers or service providers is not covered by the Policy.
Use of the Information
We, or third parties authorized by Us, may use the information provided by You in the following ways,
viz:
To create Your Account and to support You with any services related to Your Account
To Provide You the Services
Provide any support services for the Services availed by You through the App
To update you upon the development and news with respect to Services or any other products or related
services of the Company
To collect any monies owed by You to the Company
Conduct research and analysis to detect, prevent, mitigate and investigate fraudulent or illegal activities
Analyse how the App is used, diagnose service or technical problems, maintain security
To help You efficiently access the App and avail the Services
Monitor aggregate metrics such as total number of users, traffic, and demographic patterns
To notify You regarding your Account, to troubleshoot problems with Your Account, to resolve a dispute,
to confirm Your identity in order to ensure that You are eligible to Use the App, and/or any Service
For advertising and marketing communications. We may also share Non-Personal Information with third
parties such as, Our advertisers, sponsors, investors, business partners
To carry out Our obligations and to process transactions arising from any contracts entered into between
You and Us
To notify You about changes on the App, or any Eco Fuel Service or Product
Notify You, if possible, in the event We become aware of any breach of the security of Your information
and take appropriate action to the best of Our ability to remedy such a breach
To enable Us to comply with legal and regulatory obligations
We will use and retain Your information for such periods as necessary to comply with Our legal
obligations, resolve disputes, and enforce Our agreements.
Storage of Information
We use reasonable safeguards to protect and preserve the integrity and security of Your information
against unauthorized access, loss, theft, unauthorised, reproduction, use or amendment, disclosure or
destruction of information We hold. We encrypt Our services using secure server software, which is the
industry standard and among the best software available today for secure transactions. We use reasonable
security practices and procedures and use secure servers as mandated under applicable laws for the
protection of Your information. We review Our information collection, storage and processing practices to
guard against unauthorized access to systems.
As a registered user with an Account, You are responsible for keeping Your password confidential. By
submitting Your information on Our App, You agree to the handling of Your information by the Company
in a manner as stated under this Privacy Policy. We will take such steps as We consider reasonably
necessary to ensure that Your information is treated securely and in accordance with the Privacy Policy.
In using the App, You accept the inherent security implications of data transmission over the internet and
the world wide web cannot always be guaranteed as completely secure. Therefore, Your use of the App
will be at Your own risk.
Notwithstanding anything contained in this Privacy Policy or elsewhere, the Company shall not be held
responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is
attributable to a Force Majeure Event (as defined below). A "Force Majeure Event" shall mean any event
that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion,
acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of
government, computer hacking, unauthorised access to computer, computer system or computer network,
computer crashes, breach of security and encryption (provided beyond Our reasonable control), power or
electricity failure or unavailability of adequate power or electricity.
You agree and acknowledge that We shall retain all information provided by You until such time as is
required by the applicable law or until it is required for Our internal use, whichever is later.
Disclosure of Information
We do not rent or sell Your Personal Information. We do not share Your Personal Information with third
parties or non-affiliated companies except in accordance with this Privacy Policy and our Terms of Use.
We limit the disclosure of Personal Information to Our employees, independent contractors including
vendors, affiliates, consultants, business associates, service providers and distributors of Our services, on a
“need-to-know” basis, and only if the disclosure will enable that entity to provide Us with business,
professional, or technical support or fulfil Your request. However, We are not responsible for any breach
of security or for any actions of any third parties that receive Your Personal Information. We shall not be
liable for any loss or injury caused to You as a result of You providing Your Personal Information to third
party (including any third party websites) even if links to such third party websites are provided on the
App.
Company may disclose any information provided by You on the App as may be deemed to be necessary or
appropriate: (a) under applicable law, including laws outside Your country of residence; (b) to comply
with legal process; (c) to respond to requests from public and government authorities including public and
government authorities outside Your country of residence; (d) to enforce Our Terms of Use; (e) to protect
Our operations or those of any of Our affiliates; (f) to protect Our rights, privacy, safety or property, and/or
that of Our affiliates, You or others; and (g) to allow Us to pursue available remedies or limit the damages
that We may sustain.
We may share Personal Information with other corporate entities and affiliates to help detect and prevent
identity theft, fraud and other potentially illegal acts and to prevent abuse of Our services. We may
disclose Personal Information to Our third party providers including but not limited to those who provide
products or services such as jointly developed or marketed product or services, contact information
verification, payment processing, order fulfilment, customer service, website hosting, data analysis,
infrastructure provision, IT services, auditing services and other similar services to enable the Company
provide the Services. In such an event, the third parties’ use of Your information will be bound, among
other things, by confidentiality obligation and the Privacy Policy. We may store information in locations
outside the direct control of the Company (for instance, on servers or databases co-located with hosting
providers).
We assume no liability for any disclosure of information due to errors in transmission, unauthorised third
party access or other acts of third parties, or acts or omissions beyond Our reasonable control and You
agree that You will not hold Us responsible for any breach of security unless such breach has been caused
as a direct result of Our gross negligence or wilful default.
You acknowledge and agree that the App includes certain Google Services (as defined under the Terms of
Use). Accordingly, Your use of the Google Services is governed by Google’s Privacy Policy located
at https://policies.google.com/privacy and such privacy policy governing the Google Services into this
Privacy Policy by reference.
Severability and Exclusion
We have taken every effort to ensure that this Policy adheres with the applicable laws. The invalidity or
unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the
remainder of this Policy. This Policy does not apply to any information other than the information
collected by the Company through the App. This Policy shall be inapplicable to any unsolicited
information You provide Us through the App or through any other means. All unsolicited information shall
be deemed to be non-confidential and the Company shall be free to use and/ or disclose such unsolicited
information without any limitations.
Governing Law and Dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of the Republic of India.
The courts at Mumbai, India shall have exclusive jurisdiction in relation to any disputes arising out of or in
connection with this Policy.
Please remember that the Company does not have access to, or control over, the information these third
parties may collect. The information practices of these third parties are not covered by this Privacy Policy.
No Waiver
The rights and remedies available under this Policy may be exercised as often as necessary and are
cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing.
Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right
or remedy, or any other right or remedy.
Contact Us
If You require any information, clarification or grievance regarding the use of Your Personal Information
or this Privacy Policy, You can contact Us at contact@ecofuelsystemindia.com.